Our alignment with the London market initiatives:
The Lloyd’s & London Market Regulatory environment is developing at a rapid pace with requests for enhanced Data and Management Information from Insurers at the core. Efficiency and Transparency from all approved third parties has become a key focal point for many if not all insurers who have historically been provided little or no data from appointed third parties. Hermes Law’s custom case handling process, the Hermes Law Case Architectūra (HLCA), provides complete transparency of activities, hourly rates and budgets with the ability to present all this information on a customized bordereau. The HLCA allows insurers to compare Hermes Law’s service delivery against its competitors on all aspects including budgeting accuracy and average case life.
Lloyd’s and London Liaison
Rebecca Side, our Lloyd’s and London Liaison, lives in London and is responsible for serving new and existing clients in the Lloyd’s and London Markets. Rebecca is fully conversant with the Lloyd’s Market protocols and procedures and with her extensive market knowledge, will be taking Hermes Law to the next level in client commitment, demonstrating our ambition in becoming the recognized Law Firm that is here to disrupt tradition, break down slow moving historic process and move forward to an effective and efficient client-centric focused approach.
With 11 years’ experience in the insurance industry, Rebecca has previously worked for the Global Claims Management Company ‘Crawford and Company’ and the Lloyd’s Managing General Agent ‘Woodbrook’. Rebecca’s experience covers many aspects of the insurance industry including TPA Management/review, Claims handling, Underwriting and Compliance.
Should you need to contact Rebecca, you can reach her at: firstname.lastname@example.org +44 (0)7834415977
Additional efforts we have underway
We remain devoted to developing strong relationships with committees such as the LMA, BIBA and the CII in order to help drive change in the Legal industry and encourage all players in the Lloyd’s Market to challenge the current service model, using the HLCA as an example that it can and is being done, faster, better and cheaper using the metrics we are capturing and the analytics we are developing. To our knowledge, we are the only insurance defense firm with a Business Intelligence Director providing custom metrics and analytics for our clients.
Our interaction with TPAs and MGAs in the U.S.
We understand the importance of building strong relationships with all parties in the insurance chain including Third Party Administrators and Managing General Agents. We continue to work extensively with both TPAs & MGAs on customized reporting which can be integrated with their claims data which they provide to insurers and Is Lloyd’s-compliant. Understanding the pressures they are under to produce detailed and meaningful management information for the Lloyd’s & London Market, the HLCA data is a service differentiator for them as well as a time and cost savings.